JustGo FAQs

Once the new system is live you will be sent an email invitation to activate your JustGo account. Most of your details will be pre-loaded—just follow the instructions to verify and set your password. You will be asked to select your communication preferences and complete the equality monitoring questions (anonymous – see CRM Equality Cover letter).

Yes, your membership type, expiry date, and club affiliations will be migrated to JustGo. Please review your profile and update any incorrect or out of date information. If any details are locked on your profile, contact membership@scottishathletics.org.uk to get this updated.

Yes, your scottishathletics or jogscotland membership number will remain the same

Yes, your username will be the same as it was on SportServe (likely your email). If this does not work, you can use your membership number as your username. If these methods do not work, please contact membership@scottishathletics.org.uk for assistance.

You will have to reset your password on JustGo.

When you sign up to JustGo, enter your child’s details then you will have a chance to enter your details under the ‘Parent/Guardian Details’ section which will display if your child is under 16. If they are over 16, they should use their own details. If you are already a member then use the details inputted on the old system and once logged in, update accordingly.

JustGo supports family accounts. You’ll be able to manage multiple members under one login if applicable.

Yes you can be a scottishathletics member. As a senior member you can be unattached for one year and after that you will need to become a club member if competing in championship and league events. The exception to this is if you are solely competing in Road Walking, Road, Hill and Mountain or Trail Events. Once you have represented an affiliated athletics club, it is not possible to return to unattached status.

Over 18s have the option to upload a profile picture, however, it is not mandatory. Please follow the guidelines provided with JustGo.

No, your direct debit will be transferred over to JustGo. You will only need to cancel this if you do not want to renew your membership.

Check with your bank to review your direct debits.

Our membership works on an annual basis. You will receive an email before your expiry date making you aware of when your membership expires. If you would like to keep your membership and have a direct debit set up, then you do not need to do anything as your membership will auto-renew. If you made a one-off payment by card when you last purchased or renewed, then you will need to log in to your account to renew. You will have the option to pay by card or set up a direct debit.

If you would like to cancel your membership and have a direct debit set up, then contact your bank to cancel the direct debit. This in turn will cancel your membership. If you would like to cancel your membership and paid by card, then you don’t need to do anything. Your membership will end on its expiry date. You can log in at a later date if you decide you want to rejoin.