Online Systems – JustGo FAQs

All existing members should have received an email invitation from JustGo to activate your new account. If you have not received the e-mail please check your junk mail folder. Alternatively, if you know the email address registered with your account you can visit the following link Login – JustGo and click on ‘Forgot Password’.

Most of your details will be pre-loaded—just follow the instructions to verify and set your password. You will be asked to select your communication preferences and complete the equality monitoring questions (anonymous – see why we are asking for this information and how your personal data will be treated).

Yes, your membership type, expiry date, and club affiliations will be migrated to JustGo. Please review your profile and update any incorrect or out of date information. If any details are locked on your profile, contact membership@scottishathletics.org.uk to get this updated.

Yes, your scottishathletics or jogscotland membership number will remain the same if your membership has remained active. If your membership expired before February 2025 then you will have to create a new account and will be given a new membership number (this won’t have any great impact!)

You can also use your SA or JS number to login. Also the email address that you received the welcome email from will be the one you can use to login. If you would like to update your email contact- membership@scottishathletics.org.uk and quote your membership number and DOB, this can be updated.

No, when you activate your new account you will be prompted to set a password. If you forget your password you can request a reset by clicking on the ‘Forgot Password’ button at the following link Login – JustGo

When you sign up to JustGo, enter your child’s details then you will have a chance to enter your details under the ‘Parent/Guardian Details’ section which will display if your child is under 18. If they are over 18, they should use their own details. If you are already a member then use the details inputted on the old system and once logged in, update accordingly.

JustGo supports family accounts. You’ll be able to manage multiple members under one login if applicable. We offer a family discount which will be automatically applied if purchased from the same account and meets the criteria.

Yes you can be a scottishathletics member. As a senior member you can be unattached for one year and after that you will need to become a club member if competing in championship and league events. The exception to this is if you are solely competing in Road Walking, Road, Hill and Mountain or Trail Events. Once you have represented an affiliated athletics club, it is not possible to return to unattached status.

You have the option to upload a profile picture, however, it is not mandatory. Please follow the guidelines provided with JustGo.

Your previous direct debit will be cancelled. You may wish to also cancel the direct debit with your bank.

When you next renew your membership you will need to setup a new direct debit through JustGo.

You can check under the Finance tile in the menu. This will show you a subscription summary where you can view your plan and cancel if you wish. Alternatively you can check with your bank.

Our membership works on an annual basis. You will receive an email before your expiry date making you aware of when your membership expires.

When you renew you will have two options once logging into your account. You can set up a direct debit which will renew each year automatically or, you can make a one-off payment by card.

If you would like to cancel your membership and have a direct debit set up, then contact your bank to cancel the direct debit or cancel it under the finance tile on JustGo. This in turn will cancel your membership. If you would like to cancel your membership and paid by card, then you don’t need to do anything. Your membership will end on its expiry date. You can log in at a later date if you decide you want to rejoin.

Your clubs will appear on your profile, your first claim club will be starred.

To change this, click the three dots on the top right of the club icon and select ‘change club’. Enter the details of the club you would like to change to along with a reason. This will then be sent to your current club for approval as well as the club you are wanting to join.

You will then have to make a £10 change of club fee (16+). Your change will then be complete.

Your clubs will appear on your profile, your second claim club will be NOT be starred.

To change this, click the three dots on the top right of the club icon and select ‘change club’. Enter the details of the club you would like to change to along with a reason. This will then be sent to your current club for approval as well as the club you are wanting to join. No payment involved. Your change will then be complete.

Contact membership@scottishathletics.org.uk to remove/add any clubs to your profile.

If your membership expired after 1st Feb 2025  you will have an account set up on Justgo. You will need to use your email or SA/JS number to login and renew your membership. If your membership expired before 1st Feb 2025, then you will have to create a new account on Justgo.

Yes, the option to choose your preferred method of payment is selected immediately before finishing and adding a membership to the shopping cart.

If paying by card, you must choose the ‘pay by card’ payment option before adding your membership to the cart. To pay for it on autorenewal select- ‘pay by bank’.

Yes, you can choose to pay by card or directly from your bank.

The Bank payment option can be used for one-off transactions and subscriptions (auto-renewals), while credit and debit cards are for one-off payments only.

Whether paying by card or from your bank account, memberships will not renew automatically if you choose the one-off payment option.

In the Checkout & Payment page, once you are ready to pay for the items in the cart, select Bank Payment before following the onscreen instructions.

Your one-off or subscription payment will be collected via Direct Debit using GoCardless, a secure and trusted payment provider.

Yes, this is managed by selecting Pay by Card in the Checkout & Payment page.

This is a one-off payment and will not automatically renew when the current membership period reaches expiry.